Shipping Policy
We're committed to delivering your skincare essentials quickly and reliably. Here's what you need to know about our shipping process
Shipping Areas
We currently ship within Canada Only.
Processing Times
Order processing times:
- Standard items: 1-2 business days
- Custom items: 3-5 business days
- Pre-order items: As specified on product page
Important: Orders placed after 2 PM EST will be processed the next business day
Delivery Estimates
Estimated delivery times from ship date:
- Standard shipping: 3-5 business days
- Express shipping: 1-2 business days
Delivery times may vary during peak seasons and holidays.
Order Issues
If you experience any shipping issues:
- Lost packages: We'll work with you to help resolve any issues
- Damaged items: Contact us with photos via email
- Wrong address: Additional shipping fees will apply for redelivery
- Delivery delays: We'll provide tracking updates and estimated delivery
Need Help? Contact us within 48 hours of delivery for fastest resolution.
Shipping Partners
We work with trusted shipping partners:
- UPS - Domestic Express Shipping
- Canada Post
Tracking information will be provided once your order ships.
Policy Updates
This shipping policy may be updated periodically to reflect changes in our shipping procedures, costs, or service areas. We recommend checking this page regularly for the most current information.
Major changes will be communicated via email to registered customers.
Questions About Shipping?
Our customer service team is here to help with any shipping questions or concerns.
Shop@avantderm.com
Mon-Fri 9AM-5PM EST